Q1. Are you the official website?

Yes, we are the official website of JFG RACING, you can contact us with any questions about the brand or our products.

Q2. I want to subscribe and get timely product information.

You can find our official social accounts in the title bar and footer bar of our website: "Facebook", "Instagram", "WhatsApp ".

Q3. What if I can't find the product I want?

Because our customers come from all over the world, there will be different names for the same product, you can search for it by entering a single word of the product in the search bar, or by using a close synonym.

If you really can't find this product, please contact our online customer service in the bottom right corner! You can also send us a message via the title bar, the social account button in the footer or "Contact Us" and we will get back to you as soon as possible.

Q4. In which ways can I pay?

We support payment by PayPal, MasterCard, VISA.

PayPal can be paid directly on the product page or in the shopping cart. We are still working on the interface between credit cards and the website, so if you want to use MasterCard or VISA, you can contact our online customer service, who will send you a credit card payment URL where you can also pay for your order with your credit card. We are sorry for the inconvenience of credit cards, and our technical staff will complete the process of interfacing the website with credit card payments as soon as possible.

Q5. Why can't I choose the logistics when I place an order?

Due to the policies of some countries, we are currently supporting the logistics services of two countries, the United States and Canada, for the time being.

We apologize for customers from other countries, we will actively communicate with more countries' customs and arrange corresponding logistics as soon as possible.

Q6. How long is the shipping time limit?

We will dispatch and ship within 3~5 days of receiving the order.

Because we have many warehouses in different areas, different goods need to be transferred and packed, so the delivery time may vary. If you have any questions, please send a message to our customer service, or leave a message to us in the "Contact Us" section of the website, we will reply to your message as soon as possible.

Q7. Do you check the products before shipping?

Yes, our warehouse packers will check the products before shipping.

Q8. How do I check my logistics?

We will send you a logistics URL by email after delivery, click it to check the location of the package. Of course, if there is any logistics problem, you can contact our customer service, we will try our best to locate the goods location for you, please trust our responsibility.

Q9. How long will it take for me to get my product?

Normally, after we deliver the goods to the logistics company, you will receive the products within 8-13 working days.

Remote areas and large goods will be a little delayed delivery time. Due to the impact of the epidemic, the delivery of goods in some areas may also be delayed, you can check the local department's logistics notice during the epidemic for specific information.

Some products have been shipped to local warehouses in your country, so some orders will be delivered within 5 natural days, depending on whether your purchase is shipped from a local or overseas warehouse.